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TERMS OF TRADE
- These terms of trade apply to every purchase you make through this website.
- By submitting your order for products through this website, you are confirming your agreement to be bound by terms set out as the “Terms of Trade” which are published at the time you place your order.
Our promise to you
- We will dispatch your order within 3 working days of receiving payment for products and any associated costs of shipping.
- You can cancel or change your order at any time prior to dispatch of the product.
- The products you receive will be the products you ordered. If the wrong product has been sent and you return the sealed and unused product to our store within 7 days, we will provide a full refund for the cost of the purchase of the product.
- If you are not happy with the performance of the product or you believe the product does not comply with the description details contained on the packaging, you can return the unused portion of the product within 28 days of delivery for testing. If we find that the product is not fit for its intended purpose or does not comply with the description of the product contained on the packaging, you can choose to either replace the product or have us refund the cost of purchase in full.
- If the product appears to have been damaged during transport, please contact our store immediately and we can arrange for the return of the product and (subject to inspection) replacement of the product.
- The packaging in which the products will be supplied to you will contain information on the use, application and storage of the product. This is for your benefit. It is up to you to read and follow this advice. Fertilizer New Zealand will not be responsible for any adverse results arising from your failure to follow these instructions.
- You need to read the advice on our website and on the packaging materials carefully and determine for yourself the suitability of the product for your particular application. Performance will ultimately depend on a number of variable factors and Fertilizer New Zealand will not be liable for any performance or outcome resulting from the use of its products.
- Payment in full for the products ordered together with any shipping costs must be made before any order can be accepted. If payment is reversed or dishonoured, your order will not be accepted.
- The price for the products and shipping costs will be in New Zealand dollars and include GST. The product prices and shipping costs will be current at the time of publication when the product was ordered.
- We accept payment by the following credit/debit cards: We do not currently accept payment by any other method.
- Payment for products and shipping costs must be made in full before any order will be accepted. Where we are unable to process payment for any reason, we will be under no obligation to prepare or dispatch your order.
- We use Stripe to process your online credit card transaction. Stripe is certified to PCI Service Provider Level 1 the most stringent level of certification available in the online payment industry.
- When you use Strip to process your payment:
- Stripe will ensure all your credit card companies requirements for safe and secure processing of transactions are complied with;
- Information from your card will be encrypted and not be available to us;
- Your browser can only interact with Stripe over https;
- Payments will be processed in real time.
- Your purchase history will be held securely by Fertilizer New Zealand and will not be disclosed to any other person, except where such disclosure is required by law.
Privacy of Information
- In the course of ordering and making payment for products, Fertilizer New Zealand will receive information which will include personal information.
- We will hold your personal information securely and use it only for the purposes for which it was provided to us.
- With your agreement, we may send you information and advice relating to our products and services.
Ownership of Product
- You will take ownership and title to the product at the point where you accept delivery. At this time, you will accept risk and responsibility for the product.
- Acceptance of delivery will only occur when you sign for delivery of the product. You should inspect the goods before you sign acceptance of delivery, you are not entitled to receive the goods or to exercise control over them on any other basis, before delivery is accepted.
- We will deliver the goods to any physical address within New Zealand’s main islands. We will not deliver to a post box or any address overseas.
- Actual delivery times may vary and you can expect delivery outside major centres or in circumstances where transport is affected by industrial action or weather issues, to take longer.
- Delivery is expected to be within seven days of confirmation of acceptance of your order. If you have not either received delivery within this time-frame or received advice the products can be uplifted from the courier’s depot, please contact Fertilizer New Zealand immediately and we will endeavour to resolve any issues with our contracted courier.
These terms last amended May 14, 2018